Customer request for disclaimer return Gome: can return the carton fee to 350

Men 1500 buy water heaters, after more than a week, ask for a duty-free return, Gome: can be refunded, the carton fee is 350

Recently, I spent 1,500 yuan to buy a water heater, Mr. Gu is a little depressed. After using the newly purchased 40-litre water heater for a week, Mr. Gu felt that the capacity was too small and wanted to return it to the merchant! But unfortunately, Mr. Gu had already discarded all the cartons used for water heater packaging.

Although there was no reason to return the goods for 7 days, Mr. Gu insisted on returning without reason, because he thought that the Gome shopping guide had misled him. Mr. Gu told reporters: "He (Gome shopping guide) still talks nonsense with me, saying that continuous heating can use 60 liters of hot water..."

Finally, the employees of Gome said that they can return the goods, but the cost of the packaging of the water heater is 350 yuan. Upon listening to this request, Mr. Gu suddenly became angry. He found the media in an angry way to expose the matter and hoped to solve the problem in this way.

After understanding the situation, the reporter accompanied Mr. Gu to come to this Gome, and found the head of the store, Wang. First, the store manager denied that the 40-liter capacity water heater can use 60 liters of hot water. He pointed out that this may be the employee's mistake, or Mr. Gu may have misunderstood.

As for Mr. Gu’s anger, “a carton has to deduct him for 350 yuan.” Mr. Gu bluntly said that a large wooden box would not cost 350 yuan. Mr. Wang said that the bar code on each box is the same as the machine on the liner. If the customer wants to return the barcode, it needs to be re-applied. The application requires a lot of processes and expenses.

Seeing the reporter at the scene, Wang said that if Mr. Gu insisted on returning, he could only charge him a carton fee of 100 yuan, but Mr. Gu asked for an unconditional return. The two sides did not talk about it, and Mr. Gu said that he would think of other ways to solve the matter.

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